Terms and conditions

About these terms

These terms apply to your organisation's use of TenderLab One, provided by TenderLab Ltd, a company registered in England and Wales (company number 17184263), 128 City Road, London, EC1V 2NX. Contact: info@tenderlab.co.uk. By creating an account or using the service you accept these terms on behalf of your organisation, and you confirm you have authority to do so. TenderLab One is for organisations, not consumers.

Our privacy policy and data protection page explain how we handle personal information and form part of these terms. Bid writing, reviews and other consultancy work that TenderLab quotes separately are covered by the agreement for that work.

Your account

Give accurate details when you sign up, including a real Companies House number or CQC provider ID. We check these against the public registers and may suspend accounts that are not genuine organisations. Keep passwords private, use your own login, and tell us at info@tenderlab.co.uk if you think your account has been misused. The account owner and admins decide who joins the workspace and what they can do, and are responsible for the people they invite.

Plans and prices

TenderLab One has a Free plan and paid Workspace and Professional plans, billed monthly or annually. Annual billing costs ten times the monthly price. What each plan includes, the number of users and the current prices are shown on the pricing and Billing pages. Prices exclude VAT, which is added where it applies and shown before you pay.

We may change prices or plan contents. We will give account owners at least 30 days' notice by email of a price increase, and it applies from your next renewal after the notice period. If you do not accept it you can cancel before then.

Free trial

New organisations can try Workspace or Professional free for 14 days, once per organisation and once per card. To start a trial your email and organisation must be confirmed and your profile must list your services, where you work and your turnover. A card is needed at checkout. If you do not cancel before the trial ends, the card is charged for the plan you chose and the subscription continues. If you cancel during the trial you are not charged.

Payment

Paid plans are paid in advance by card through Stripe, and renew automatically at the end of each monthly or annual period until cancelled. If a payment fails we will ask you to update your card; if it is not resolved the account may move to the Free plan until payment is made.

Cancellation and refunds

An account owner or admin can cancel a paid plan at any time from the Billing page or the Stripe billing portal. Cancellation takes effect at the end of the current paid period: you keep full access to your plan until that date, and the plan can be resumed before then. After that date the account moves to the Free plan and your data stays in your workspace.

Payments already made are not refunded, including for the remainder of a monthly or annual period after you cancel and for unused features or users. This does not affect any rights you have that cannot be excluded by law.

Changing plan

You can upgrade or downgrade through the Billing page. Plan changes are handled in the Stripe billing portal, which shows the amount due, any adjustment for the time left in the current period and when the change takes effect before you confirm. If a downgrade takes you over the new plan's user or saved tender limits, you will need to remove users or saved tenders before adding more.

Acceptable use

You must not:

• upload material you do not have the right to share, or unnecessary personal or health information about the people you support;
• use the service for anything unlawful, misleading or harmful, including submitting false information to a buyer;
• try to access other organisations' workspaces, get around plan limits or security controls, or probe, overload or disrupt the service;
• copy, scrape or resell the service, its tender data or its scores, or use them to build a competing product;
• share logins between people or let people outside your organisation use your account.

We may suspend or close an account that breaks these rules, telling you why unless the law or security prevents it.

Tender data, scores and AI features

Tender notices come from public sources such as Find a Tender and Contracts Finder, and company details from Companies House and CQC. We do not guarantee they are complete, current or accurate: always read the buyer's official documents and check deadlines and mandatory requirements yourself.

TenderFit scores, ScoreKit feedback and AI assistant suggestions are guidance produced partly by automated tools, including an AI model from Anthropic. They can be wrong. They do not guarantee qualification, an evaluation score or a contract award, and the decision to bid and the content of any bid remain your responsibility. TenderLab One is not a buyer's submission portal and does not submit bids for you.

Your content and our service

Your organisation keeps ownership of everything it uploads or writes in TenderLab One. You give us permission to store, process and display it only to provide and support the service for you. You can download or ask for a copy of your content, and ask us to delete it, at any time.

TenderLab owns the software, design, scoring methods and our own materials. You may use them only through the service while your account is open.

Availability and changes

We aim to keep TenderLab One available and working well, but we do not promise it will be uninterrupted or free of errors, and we may need maintenance time. We may improve or change features. If we remove a significant feature from a paid plan, we will tell account owners in advance.

Our liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

Otherwise, we are not liable for loss of profits, revenue, contracts or business opportunities, including not winning a tender, or for indirect or consequential loss. Our total liability to your organisation in any 12-month period is limited to the amount you paid us for TenderLab One in that period, or £100 if greater.

Ending the service

You can stop using TenderLab One at any time and ask us to close your account. We may close an account with 30 days' notice, or immediately for a serious breach of these terms. When an account closes we will give you a reasonable chance to export your content first, then delete it as described in the privacy policy.

Changes to these terms

We may update these terms. The date at the top shows the latest version. We will email account owners at least 30 days before a material change takes effect; continuing to use the service after that date means you accept the change.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Please raise any concern with us first at info@tenderlab.co.uk so we can try to resolve it.